Privacy policy
1. Information We Collect
We may collect the following information:
- Name, shipping address, billing address, email, phone number
- Payment information (processed by secure third-party processors)
- Order history and communication records
- IP address, browser type, device data, and website activity
- Cookies and tracking identifiers
2. How We Use Your Information
- To process and fulfill orders
- To provide shipping updates and customer service
- To improve website performance and user experience
- To prevent fraud and ensure security
- To comply with legal obligations
We do not sell your personal information.
3. Legal Bases for Processing (EU/UK GDPR)
For customers in the EU/UK, we process data under:
- Contract necessity
- Legitimate interests (security, service improvement)
- Consent (cookies, marketing)
- Legal compliance
4. Sharing Your Information
We may share personal information with trusted service providers, including payment processors, logistics partners, IT providers, and analytics services. These partners are required to protect your data and comply with privacy regulations.
5. International Data Transfers
Your information may be stored or processed on servers located in the United States or the EU. For EU/UK customers, transfers outside your region are protected through Standard Contractual Clauses (SCCs) or equivalent safeguards.
6. Data Retention
We retain personal information only as long as necessary to fulfill orders, comply with legal requirements, and resolve disputes. Afterward, data is deleted or anonymized.
7. Your Rights
EU/UK Customers: You have the right to access, correct, delete, restrict processing, object, or request data portability.
US Customers: You may request access or deletion of your data and opt out of certain data sharing.
8. Cookies & Tracking
We use cookies for website functionality, analytics, and personalized content. EU/UK customers may control cookies through our cookie banner.
9. Protecting Your Information
We use technical and organizational measures including SSL encryption, secure servers, limited data access, and fraud monitoring. However, no online system can guarantee absolute security.
10. Children’s Privacy
We do not knowingly collect personal information from children under 13 (US) or 16 (EU). If such data is discovered, it will be deleted promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted with the revised “Last updated” date. Continued use of our services indicates acceptance of the updated policy.