Return policy
Thank you for shopping with LIDL. Our goal is to provide a fair and consistent return experience for all international customers.
1. Return Eligibility
Most new, unused, and undamaged items may be returned within 30 days of delivery. Items must be in their original condition with all packaging, accessories, and documentation included.
Certain items may be non-returnable due to hygiene or safety requirements. Any such restrictions will be clearly noted on the product page.
2. Free Returns
You can enjoy free of charge return service. If necessary, we will provide prepaid return labels.
3. Clearance Event Processing Notice
During clearance or high-demand periods:
- Return processing times may be longer,
- Inventory may be limited, affecting replacement availability,
- If replacements are unavailable, a refund will be issued instead.
4. How to Start a Return
To initiate a return, please contact our customer service team and include:
- Your order number,
- The item(s) you wish to return,
- The reason for the return,
- Photos if the item is damaged or defective.
Our team will provide instructions and a prepaid return label when applicable.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery. Photos or additional documentation may be required to process your claim. Depending on inventory availability, we may offer a replacement or refund.
6. Refund Processing
Refunds are issued once the returned item is received and inspected. Please allow:
- 3–7 business days for inspection and approval,
- Additional time depending on your bank or payment provider.
Refunds will be processed to the original payment method whenever possible.
7. Non-Returnable Items
- Final sale or non-returnable items,
- Digital products or gift cards,
- Opened hygiene or personal-care items,
- Used, damaged, or altered items,
- Some clearance items where indicated.
8. Late or Missing Refunds
If you have not received your refund after it has been processed:
- Contact your bank or payment provider,
- Check with your credit card company,
- If the issue persists, contact our customer support team for assistance.
9. Exchanges
We do not offer direct exchanges. Customers may return an item for a refund and place a new order for the desired product.
10. Contact Us
Customer Service Email: yhecudhh@bonjourfmail.com