Shipping policy
Thank you for shopping with LIDL. This Shipping Policy explains how we process and deliver orders placed through our online store.
1. Countries We Ship To
All orders can be delivered for free without any charges.
2. Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed the next business day. During clearance events or high-demand periods, processing times may be slightly longer.
3. Clearance Event Processing Notice
The following conditions apply during clearance or high-volume periods:
- No order modifications after submission,
- Cancellations may not be available depending on fulfillment status,
- Inventory may be limited and may sell out quickly,
- If an item becomes unavailable, we will notify you and issue a refund.
4. Free Shipping
All orders qualify for free shipping. No minimum purchase or additional handling fees apply.
5. Order Tracking
A shipping confirmation email containing tracking details will be sent once your order has been dispatched. Tracking information may take time to update.
6. Incorrect or Incomplete Addresses
Please ensure that your shipping information is accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details. Reshipment fees may apply if a package is returned to us.
7. Lost, Damaged, or Missing Items
If your package arrives damaged, missing items, or is marked as delivered but not received, please contact our support team for assistance. Resolutions may include a replacement or refund.
8. Split Shipments
Your order may be shipped in multiple packages for faster delivery or due to inventory distribution. Additional shipping fees will not be charged.
9. Policy Updates
We may update this Shipping Policy periodically. Continued use of our Services indicates acceptance of any modifications.